Terms of Service

1. Introduction and Acceptance

Welcome to Cafe Rio ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Cafe Rio regarding your use of our food services, website located at rios-cafe.rest, mobile applications, and all related services (collectively, the "Services").

1.1 Agreement to Terms

By accessing, browsing, or using our Services in any manner, including but not limited to placing orders, creating an account, or visiting our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must discontinue use of our Services immediately.

1.2 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Not be prohibited from using our Services under applicable law
• Provide accurate, current, and complete information when creating an account
• Maintain the security and confidentiality of your account credentials

1.3 Account Responsibility

You are solely responsible for all activities that occur under your account, whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any losses arising from unauthorized use of your account.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time at our sole discretion. When we make changes, we will update the "Last updated" date and may provide additional notice as appropriate under the circumstances. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Cafe Rio, a food service business operating in United States.
• "You," "Your," or "User" refers to any individual or entity accessing or using our Services.
• "Services" includes our food preparation, delivery, dine-in services, website, mobile applications, and any related offerings.
• "Content" refers to all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials.
• "Website" refers to rios-cafe.rest and all associated pages, features, and functionality.
• "Account" refers to the user profile created when registering for our Services.
• "Order" refers to a request for food items or services placed through our platform.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.

3. Use of Services

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you must create an account by providing accurate, complete, and current information including your name, email address, phone number, and delivery address. You may not use a false identity or provide misleading information.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must choose a strong password and keep it secure. Immediately notify us of any unauthorized use of your account or security breach.

4.3 Accurate Information

You agree to keep your account information accurate, current, and complete. Failure to maintain accurate information may result in suspension or termination of your account and inability to access our Services.

4.4 One Account Per Person

Each individual may maintain only one active account. Creating multiple accounts to circumvent our policies, abuse promotions, or for any other reason is prohibited and may result in termination of all associated accounts.

4.5 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or for any other reason at our sole discretion. You may also terminate your account by contacting us at [email protected].

5. Products and Services

5.1 Food Safety and Hygiene Standards

Cafe Rio is committed to maintaining the highest food safety and hygiene standards in compliance with all applicable health regulations. We follow strict protocols for food preparation, storage, and delivery to ensure the safety and quality of our products.

5.2 Allergen Information

While we make every effort to provide accurate allergen information, we cannot guarantee that our kitchen is completely allergen-free. Customers with food allergies or dietary restrictions should inform us before placing orders. We are not liable for allergic reactions resulting from cross-contamination or undisclosed allergens.

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions, images, and pricing for all menu items. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. Prices are subject to change without notice.

5.4 Order Acceptance and Cancellation

All orders are subject to acceptance by Cafe Rio. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Unavailability of menu items
• Pricing or product information errors
• Suspected fraudulent activity
• Delivery address outside our service zone
• Failure to meet minimum order requirements

5.5 Delivery Terms and Timing

Delivery is available within our designated delivery zones during specified hours. Estimated delivery times are approximate and may vary due to weather conditions, traffic, order volume, or other factors beyond our control. We are not liable for delays in delivery.

5.6 Minimum Order Requirements

Minimum order amounts may apply for delivery services and vary by location and time. Current minimum order requirements will be displayed during the checkout process.

5.7 Temperature-Sensitive Items

We take special care in handling temperature-sensitive food items to maintain quality and safety. However, we recommend consuming delivered food immediately upon receipt to ensure optimal taste and safety.

5.8 Payment Terms

Payment is due at the time of order placement. We accept various payment methods as indicated on our platform. By providing payment information, you authorize us to charge the specified amount for your order, including applicable taxes and fees.

5.9 Food Quality Guarantee

We stand behind the quality of our food and service. If you are not satisfied with your order, please contact us within 24 hours of delivery, and we will work to resolve the issue appropriately.

6. Intellectual Property

6.1 Our Ownership

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, software, and design, are owned by Cafe Rio or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to:

• Reproduce, distribute, or publicly display our content
• Modify, adapt, or create derivative works
• Use our trademarks, logos, or brand names
• Access our source code or proprietary algorithms

6.3 User Content License

By submitting content to our Services (such as reviews, photos, or feedback), you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, and distribute such content for business purposes, including marketing and promotional activities.

6.4 Copyright Infringement

If you believe that content on our Services infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement, and we will investigate and take appropriate action.

7. User Content

7.1 Responsibility for Content

You are solely responsible for any content you submit, post, or transmit through our Services, including reviews, comments, photos, and feedback. You warrant that your content does not violate these Terms or any applicable laws.

7.2 Prohibited Content

You may not submit content that is:

• Illegal, harmful, threatening, or abusive
• Defamatory, libelous, or invasive of privacy
• Obscene, pornographic, or sexually explicit
• Discriminatory or promoting hatred
• Infringing on intellectual property rights
• Containing viruses or malicious code
• Spam or commercial solicitation

7.3 Right to Remove Content

We reserve the right to remove, edit, or refuse to post any user content that violates these Terms or is otherwise objectionable, without prior notice or liability.

7.4 No Endorsement

We do not endorse any user content and are not responsible for the accuracy, usefulness, safety, or intellectual property rights of user-generated content.

8. Disclaimers

8.1 "As Is" Service

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 No Warranty of Uninterrupted Service

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. Technical issues, maintenance, or other factors may temporarily limit or prevent access to our Services.

8.3 Third-Party Content

We are not responsible for any third-party content, websites, or services that may be accessed through our platform. Such third-party content is subject to their own terms and conditions.

8.4 Professional Advice Disclaimer

Information provided through our Services is for general informational purposes only and should not be considered professional medical, nutritional, or dietary advice. Consult with qualified professionals for specific dietary concerns or health conditions.

9. Limitation of Liability

9.1 Maximum Liability Limits

To the fullest extent permitted by law, Cafe Rio's total liability for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid to us in the twelve months preceding the claim.

9.2 Excluded Damages

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, regardless of the theory of liability.

9.3 Essential Purpose

Some jurisdictions do not allow the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Cafe Rio, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your user content or conduct

This indemnification obligation shall survive termination of these Terms and continue indefinitely.

11. Third-Party Links and Services

11.1 No Responsibility for Third Parties

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the content, privacy practices, or terms of service of any third-party sites or services.

11.2 Third-Party Terms Apply

Your interactions with third-party services are governed by their respective terms and conditions. We encourage you to review the terms of any third-party services before using them.

11.3 No Endorsement

The inclusion of links to third-party sites does not constitute an endorsement or recommendation by Cafe Rio.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms, fraudulent activity, or violation of applicable laws.

12.2 Termination by User

You may terminate your account at any time by contacting us at [email protected] or through your account settings. Termination does not relieve you of any obligations accrued prior to termination.

12.3 Effect of Termination

Upon termination, your right to use our Services will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and indemnification clauses.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or our Services shall first be addressed through good faith negotiations. If resolution cannot be reached within 30 days, disputes may be resolved through binding arbitration or in the courts of United States.

13.3 Jurisdiction and Venue

You agree to submit to the personal jurisdiction of the courts located in United States for any actions not subject to arbitration.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time at our sole discretion. Changes may be necessary due to legal requirements, business needs, or service improvements.

14.2 Notification of Changes

When we make material changes to these Terms, we will notify you by updating the "Last updated" date at the top of this document and may provide additional notice through our Services or via email.

14.3 Continued Use Equals Acceptance

Your continued use of our Services after any changes constitutes your acceptance of the new Terms. If you disagree with any changes, you must discontinue use of our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Cafe Rio regarding the use of our Services.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall remain in full force and effect.

15.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term.

15.4 Assignment

We may assign our rights and obligations under these Terms without your consent. You may not assign your rights under these Terms without our prior written consent.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to causes beyond our reasonable control, including natural disasters, government actions, or other force majeure events.

16. Contact Information